Shipping policy

Shipping Policies

For all deliveries within the UK we use both the Evri courier service, and the Royal Mail. This will depend on the cost of the order for us. Postage for orders over £50 is free for the consumer. Under £50, we will charge a flat fee of £3.50 irrelevant of size and weight.

If you'd like your order almost straight away, it might be an option for you to pick up your order from Menston, Ilkley. Just send us a message when purchasing - we will then send you the address in Menston and you can pick it up at any time at your convenience. 

Using the Royal Mail Tracked service as well as Evri courier service enables us to trace your parcel all the way to your front door. It may not require a signature depending on which service. It will probably be photographed and posted if it fits through your letter box. If you are out, the postie/courier may also leave your order with a neighbour or leave a calling card with further collection details. Please let us know in notes if there is a safe place for the parcel to be left.

We aim to process and dispatch all orders within 2 to 3 working days of receiving them. 

Royal Mail estimates 2-3 days for delivery, and Evri 2-4 days: although it is not guaranteed. At busier times of year, or in exceptional circumstances, this time may be longer. Nevertheless, sometimes it time can be as soon as the next day. Please note that we are only able to lodge a complaint with the Royal Mail for late delivery to UK addresses once 10 working days have elapsed since sending.